Your Ladder Safety & FAQ Guide

Clear Answers for Everyday Ladder Questions

We make it easy to understand how to pick, use and care for your ladder with clear, helpful guidance for user in simple language.

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Ceiling height is how tall the room is, measured from the floor to the ceiling. Sometimes, it also refer as working height.

Do not step on the last 3 steps so that you can keep your body balance.

Before installing, make sure your space matches the ladder size on the box. If the ladder cannot open fully or touch the floor properly, please don’t force or modify it.

Always check your ladder for damage before using it. If it is damaged, do not use it. Some parts can be replace to ensure safety usage. Contact us to know Step by Step’s spare parts available

Do not step on the last 3 steps so that you can keep your body balance.

Step by Step provides warranty on their selected products subject to terms and conditions. Click here to find out more.

Step by Step offers replacement parts for selected products manufactured by Step by Step only. Please contact Customer Service at +603-3343 8895 or whatsapp us. When ordering replacement parts, you will need to provide the model of ladder or the part that you need.

Step by Step does not recommend repairing a damaged ladder.

However, you may contact our Customer Service at +603-3343 8895 or whatsapp us to know more.

From FAQ to Real Life

Common Ladder Mistakes to Avoid

Need more help choosing the right ladder? Talk to our team.

We are happy to assist you.

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