Aluminium Ladder
Trade-In Program

Upgrade to a safer ladder with Step by Step — Malaysia’s Preferred Safety Ladder Choice.

Trade in your old aluminium ladder and upgrade to a safer, more reliable ladder for everyday use.

Why Trade In Your Old Ladder with Us

Old or damaged ladders can be risky — loose steps, shaky frames or rust may increase the chance of accidents over time. Through Step by Step’s E – Eco-care under S.U.I.T.E program, old aluminium ladders are recycled responsibly while you upgrade to a new aluminium or fiberglass ladder that meets safety standards.

Enjoy safer climbing at home with improved stability, anti-slip steps and heavy-duty weight capacity, designed for long-term use.

Important to Know:

  1. Customers arrange delivery of the trade-in aluminium ladder to our office.
  2. Trade-in acceptance, value and conditions apply — please review the Terms & Conditions before submitting the trade-in form to ensure a clear and fair process.

3 Steps – How it works

Step 1 — Snap & Submit through form or WhatsApp

Take 2–3 photos of your current ladder (front, side, close-up of condition).

Step 2 — Get Your Trade-In Value

Our team will evaluate and contact you within 1–2 working days.

Step 3 — Upgrade & Save

Get yourself an upgrade Safety Ladder with discounts.

Trade-In Submission Form

Submit your details below and receive your aluminium trade-in evaluation.

Trade-In Submission Form
Name
Name
First Name
Last Name

Required upload size: 1MB - 2MB

Terms & Conditions

1. Eligibility
– Trade-in is open to all customers in Klang Valley
– All aluminium household ladders are accepted for evaluation – A-Shape Step Ladder, Platform, Multipurpose, Telescopic, and Extension.

2. Trade-In Evaluation
– Customers must submit clear photos (front, side, and close-up of condition) for accurate evaluation.
– Step by Step reserves the right to adjust or reject trade-in applications if photos do not match the actual ladder condition.

3. Trade-In Value
– Trade-in value is provided as a discount toward the purchase of a new Step by Step ladder.
– Discount value is not exchangeable for cash, store credit, or vouchers.
– Only one trade-in discount is allowed per new ladder purchased.

4. Ladder Drop-Off or Collection
– Customers may drop off the trade-in ladder at Step by Step location 
– Collection service may include additional charges depending on location.
– The old ladder becomes non-returnable once the trade-in is confirmed and collected.

5. New Ladder Purchase
– Trade-in discount is applicable only for selected models within the Step by Step ladder range.
– Cannot be combined with other promotions unless stated otherwise.

6. Timeline & Confirmation
– Evaluation typically takes 1–2 working days.
– Trade-in must be completed within 5 days after receiving the confirmed trade-in value.

7. Program Validity
– Step by Step reserves the right to modify, pause, or terminate the trade-in program at any time without prior notice.
– All decisions made by Step by Step regarding trade-in value and eligibility are final.

Submit My Ladder for Evaluation