Step by Step Warranty Program

Quality protection you can rely on — because ladder safety doesn’t end at purchase.

Register your purchase to enjoy a clear, reliable warranty designed for Malaysian households. With simple steps and transparent terms, we make sure your ladder stays safe, strong and ready for daily use.

Warranty Coverage You Can Trust

Selected Step by Step ladder includes warranty coverage for manufacturing defects found on ladder steps only. This reflects our S – Safety & Support commitment and applies when the ladder is used responsibly and inspected properly in Malaysian homes and workplaces.

Refer our Terms & Conditions for more information.

How to Activate Your Warranty

Step-by-step guide on warranty registration that is quick and only takes a minute.

Step 1 - Fill in Form

Provide your product model, purchase details and contact info.

Step 2 - Submit & Receive Confirmation

You’ll get an email once your warranty is successfully recorded.

Step 3 - Keep Your Ladder & Receipt Safe

If warranty claim is required, we will verify your registration and proceed.

Registration Form

Register now to activate your coverage

Warranty Registration Form
Name
Name
First Name
Last Name
Billing Address
Billing Address
City
State/Province
Zip/Postal
Country

Required upload size: 1MB - 2MB

Terms & Conditions

Register now to activate your coverage.

1. The Warranty Program applies to selected Step by Step ladder models listed below:

  • Step by Step Aluminium Single Sided A Shape Step Ladder (SL)
  • Step by Step Aluminium Double Sided A Shape Step Ladder (DSL)
  • Step by Step Aluminium Extension Ladder (P-DEL)
  • Step by Step Aluminium Working Tray Ladder (WTL)
  • Step by Step Aluminium Telescopic Ladder (TSC)
  • Step by Step Aluminium Multipurpose Ladder (MPL)

2. This covers on manufacturer’s defect on step only.

3. Damages on steps caused by misuse, accidents, modifications or wear and tear are not covered.

4. Warranty service is valid for one (1) time repair only. No replacement equipment will be provided.

5. Warranty activation and service request must include valid proof of purchase.

6. Warranty registration must be submitted within 14 days from the Invoice Date.

7. The Invoice Date must match the receipt/invoice uploaded.

8. Warranty is valid for West Malaysia only.

9. Service processing generally takes up to 14 working days or more depending on inspection results.

10. Customers must contact us directly for any warranty enquiries or follow-up.

FAQ

Within 14 days from purchase.

Yes, proof of purchase is required for validation.

Around 14 working days depending on the issue.

No, it is valid only for the original billing details.

Need Help?

Our support team is ready to assist